Support Center
QUALIA BY ARCHETYPE ORIGIN DYNAMICS INC.
Find answers to common questions, manage your subscription, or reach our team directly. Your healing journey matters to us.
🚨 In a mental health emergency?
If you or someone you know is in immediate danger, please contact emergency services.
Getting Started
What is QUALIA?
+Is QUALIA a replacement for therapy?
+How do I get started?
+Features & Modules
What is the Thought Catcher?
+What is the Shadow Journal?
+What is the Somatic Sandbox?
+What is the Crisis Vault?
+What is the Therapist Export?
+Subscription & Billing
What is free vs. premium?
+How much does QUALIA Deep Healing cost?
+How do I cancel my subscription?
+How do I request a refund?
+How do I restore my purchase on a new device?
+Privacy & Security
Where is my data stored?
+What is the Biometric Sanctuary Lock?
+What happens when I delete the app?
+Does QUALIA sell my data to advertisers?
+How do I delete my account?
+Troubleshooting
The AI Thought Catcher is not responding
+My subscription is not being recognized
+The app crashes on launch
+Notifications are not working
+Contact Us Directly
Can't find what you're looking for? Our team is here to help. We typically respond within 24 hours on business days.
General Support
App issues, feature questions, feedback
Billing & Subscriptions
Payment issues, refunds, plan changes
Privacy & Data Requests
Data deletion, privacy concerns, GDPR/CCPA
Legal
Terms of Service, compliance inquiries
Clinical Disclaimer
QUALIA is a self-guided mental health wellness application. It is not a medical device, an FDA-approved therapeutic tool, a substitute for professional psychiatric care, or a crisis intervention service. The cognitive behavioral therapy (CBT) reframes, somatic exercises, dialectical behavior therapy (DBT) skills, and journaling features are based on established psychological frameworks and are delivered as educational self-help tools, not clinical treatment.
If you are experiencing a mental health emergency, suicidal ideation, or are in immediate danger, please contact the 988 Suicide & Crisis Lifeline (call or text 988), call 911, or visit your nearest emergency room.
The effectiveness of self-guided therapeutic techniques varies by individual. QUALIA does not guarantee any clinical outcomes. Always consult with a licensed healthcare professional for medical advice, diagnosis, or treatment.
Built with care for those rebuilding themselves.